PAY-PER-CALL ANSWERS

Exclusive vs shared leads: what is the difference?

Updated October 8, 2026 · By the LiveWireCalls team

IN BRIEF

The short answer

An exclusive lead goes to one business only. A shared lead is sold to several competing businesses, often at the same moment, so they race each other to contact the customer. Shared leads cost less per lead, but exclusive leads usually close at a higher rate because you are not competing on the first call.

  • Shared leads are sold to several businesses.
  • Exclusive leads go to one business only.
  • Compare cost per sold job, not cost per lead.
  • Leads from your own ads and website are exclusive by default.

How they compare

Shared leadsExclusive leads
Who gets the leadSeveral competing businessesOne business
Price per leadLowerHigher
CompetitionA race to call first and quote lowestNo direct race on the first contact
What winsSpeed and priceSpeed, trust and a good first conversation

Which should a contractor buy?

If your team calls back within minutes every time and wins on price, shared leads can work. If you sell higher-ticket work and win on trust, exclusive leads or your own lead system usually produce a better cost per sold job, because the homeowner isn't hearing from three other companies at once.

QUESTIONS

Common questions.

01How do I know if a lead is exclusive?+

Ask for it in writing. The agreement should say the lead is not sold to anyone else and for how long.

02Are leads from my own Google Ads exclusive?+

Yes. Leads from your own ad accounts and website come only to you.

NEXT STEP

See if your market
qualifies.

A 30-minute call on your trade, service area and capacity. Month to month, no long-term contract.

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