Side-by-side comparison
| Inbound call | Live transfer | |
|---|---|---|
| Who answers first | The buyer | A screening agent |
| Screening | IVR or routing rules | Agent questions from an approved script |
| Typical price | Lower per call | Higher per call |
| Speed to buyer | Immediate | After screening |
| Best for | Buyers with their own intake team | Buyers with strict eligibility rules |
When should you buy live transfers?
Live transfers make sense when only a narrow group of callers is worth your agents' time, for example a specific age range, coverage status or case type, and when you would rather pay more per call than screen many calls yourself. They require an approved script and a clear transfer process so the caller isn't asked the same questions twice.